FAQ
- Can I book only one or two tents, or do I need to book the entire Property?
- Yes, you can book just one tent also.
- How many people are allowed in a tent within this price?
- Mentioned price is for 01 person in a tent.
- What is meant by maximum occupancy mentioned on your website?
- Maximum occupancy is the total accommodating capacity of the property with extra mattresses.
- Is Driver and/or House-Help accommodation available?
- Yes, Driver and/or House-Help accommodation is available.
- Is parking available on site or nearby?
- Yes, Secured Parking is available on site.
- Is this home couple-friendly?
- Yes, we allow adult couples with local ID proof.
- Can I reserve your place for special functions such as an engagement ceremony, a small wedding ceremony or a birthday party, etc?
- Yes, we do allow small events/photoshoots at the villa, subject to Home Owner's approval. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at voyehomes@gmail.com
- Is this home senior citizen friendly?
- No, it is not a senior citizen friendly property.
Food and Beverages
- Is outside food allowed? Are we allowed to cook ourselves?
- Guests are not allowed to access the kitchenette now as per COVID-19 protocol. Outside food is not allowed.
- Do you allow us to stock things in your fridge?
- Yes, you can use the fridge in the kitchen to store food/beverages.
- Is there an aquaguard for drinking water supply? Do we need to carry our Mineral Water bottles or are these readily available at your villa?
- We provide 02 mineral water bottle for free and extra bottles with additional charges.
- Is Alcohol allowed?
- Yes, alcohol consumption is permitted within limits. There is ice stocked in the fridge. For extra ice required, guests may need to pay charges to procure ice from outside.
- Are meals provided onsite? What are the charges?
- Yes, we provide dinner and breakfast in this price.
- What is the type of cuisine served?
- We provide traditional Kerala style cuisines (Veg and Non-Veg) • Chicken (Subject to availability)
- Can I pay the caretaker some extra money and request the Cook to prepare fish or chicken dishes for us?
- Yes, but charged extra at cost. Please do inform the caretaker in advance to make arrangements. Currently we are availing food from an external vendor.
Payments
- What is the cancellation policy?
Days before check-in date when we receive your notice to cancel Cancellation charges 30 days prior to check-in date 20% of the booking amount 20 days prior to check-in date 30% of the booking amount 10 days prior to check-in date 50% of the booking amount 05 days prior to check-in date 70% of the booking amount Below 05 days prior to check-in date No refund GST at applicable rates will be charged on these cancellation fee - Can I pay 50% now and pay the remaining 50% closer to the date?
- Yes, you can pay 50% now and the next 50% before 02 days of check-in.
- How can I make a payment?
- Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.
- How can I make payments onsite, at the home?
- Meals have to be pre-booked for your convenience. Other items procured extra, like extra ice, meals, or cold drinks, etc have to be settled at the site in cash.
Things to do
- What can we do for fun around the property?
- Swimming Area, Cycling, outdoor/indoor games (free). Nature walk, jeep safari, trekking, hiking, tribal village visits are available with additional charges.
- Are there water bodies nearby (such as a pond/ river/ lake etc)?
- Yes, we have a swimming pool inside the property.
House Rules
- Do you allow loud music?
- We do not provide a music system, however, given the location of our home, guests are requested not to play loud music but rather enjoy the quiet and peace of the estate.
- Is smoking/alcohol consumption permitted?
- Yes, smoking is allowed but strictly not inside the room. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.
- What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?
- Normal check-in and check-out time is 03.00 PM to 11.00 AM. Any changes should be informed to us. Early check-in and late check-out options are available depending on the availability and we may charge an additional charge.
- What formalities are needed during check-in and check-out?
- As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.
- Are we allowed to access all areas?
- Depends, if you book a single tent you cannot access other tent's, and common areas can be accessed. But if you book the entire property you can use all areas inside the property.
Safety
- Is there a security guard / watchman?
- There is a caretaker at the Home.
- Is the property properly fenced? Is there a boundary wall?
- Yes, our home has a wall, electric fencing surrounding the premises.
- Is there a First-aid kit available at your Home?
- Yes, we do have a first-aid kit (free), sanitary pads (with additional charge) onsite.
Room Specifics
- Is there Internet/ 3G/ WiFi connection available onsite?
- We do not offer wifi. There is adequate mobile network connectivity.
- Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?
- Yes, we have a power backup in case of rare occasions of power failure.
- Do you provide toiletries and bath towels?
- No
- Is the Home air-conditioned?
- No
Developed By THE MARBLE JAR